Services

 
● General
 
● Support for computers
    and networks
 
● Support for People
 

● MS Small Business
   Server
 
● Security
 
● Backups
 

We can take care of pretty much anything related to your computers, network and software.  We can troubleshoot, identify problems, and take corrective action.  If you have a contract with us we'll take a proactive approach to help head situations off, before they become problems.

Small business networks usually grow over time with the company that owns them, as such, they can end up in some unusual configurations, sometimes to the detriment of performance and security.  We can prescribe changes where appropriate to make your network simpler, more efficient, and more secure.

Please remember, if your using your computers for business then you want a business class operating system.  We are currently recommending Windows 7 Professional.  Existing Windows XP Professional installations are still acceptable, though somewhat outdated.  Windows 8 is still very new but initially looks good and is showing itself to be compatible with standard business networks.  Again, be sure to get the Professional version.

NetService Management is a very active with respect to hardware and we have relationships with most of the larger manufacturers including Intel, Seagate,  Microsoft, Antec, American Power Conversion, HP, Lenovo, Toshiba and Dell.  We're work with these companies regularly and know how to get results from them.

In addition to hardware and software providers, are the outside service providers you may be using.  ComCast, Verizon, Broadview, Sprint, as well as other industry specific software vendors.  We know them as well, so when the time comes to change or correct something, we can usually do it, faster, easier, typically at less cost, and most certainly with less frustration than you or your staff can.

Give your staff the resources they need.  It's easy for a staff member to loose a lot of time to some annoying (or worse) computer issue.  Having a resource for your people to call when they have trouble can usually get them back on track, doing what you hired them for.

Of course, we can figure anything out!  If software is specific to your business and you have support from the manufacturer, we can work with them if needed to resolve issues; we do that a lot!  Intult, Vertafore, App River, Veraphone, Tri Technical Systems, Standard Solutions, and Interactive Legal Systems to name a few.  Some applications are commonly used, as such so consider them part of the standard set that we support and typically included in service contracts.  The Microsoft Office suite of applications and QuickBooks are part of our standard set.

Since many of our clients are Insurance or law offices we have experience with a variety of programs related to those industries as well.

Additional experience in Manufacturing, Science & research, and Sales & marketing help us to communicate effectively with a broad range of individuals; your staff!

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Everyone is aware of the need for firewalls and antivirus software; still, it's pretty common for a number of things to happen leaving the user, and business, unprotected.  Subscriptions run out, periodic virus definition files fail to be applied, the whole program gets corrupted during an upgrade.  We see all this quite regularly and know that these issues can be annoying at the lease, and catastrophic at worst.

A service contract will ensure that someone is paying regular attention to these matters.  If you don't have or don't want a service contract then plan to apply some resources to these important protections.  They require annual renewal so plan on it.  Server based antivirus programs are available, making deployment to your network, administration, and license management easier.

We employ sophisticated network monitoring tools to ensure the integrity of antivirus software, timely Windows updates, computer health and pretty much
everything else related to your network.

Like security, everyone understands the importance of backups.  Why then is it so common to find businesses without an adequate backup and recovery plan? The reason is that backups are not easy to configure and monitor, and can be difficult to test.  We encourage everyone to periodically put their backup program to this simple test.  Rename one of your critical files, then go to yesterday's backup and try to recover the origional from the day before.  If you can't you should take action immediately.  Data loss occurs when least expected and people often don't realize how devastating it is until it happens.

Backup technologies have changed considerably in the past three years.  Standards have changed. From early tape backup systems we've moved on to using attached hard drives, network attached storage and Cloud based replication.  Often a good backup and disaster recovery plan will incorporate more than one of these technologies.

Backups only need to capture files that have changed, and we recommend doing this at least on a nightly basis.  Better still is to backup a few times during the day, it can be done automatically, on the fly, and can be done as often as every 30 minutes.

The amount of backup protection you need depends on how much you're willing to spend, how critical the data is, and how frequently it changes.  Don't overlook the need to have backup copies stored off site.  It's rare that it happens but if the building burns down or floods, and there is no offsite backup then you could loose everything.  We offer a set of solutions to meet this need.

We are continuously evaluating devices, options and services so that we can offer the best backup and recovery solution for your particular needs.